Vol. 38 December 2011 Newsletter

Chief Financial Officer (Casino Experience) in S.E. Asia (Not Macau)

Job Purpose
The Chief Financial Officer (CFO) reports to and partners with the President to set the operations financial policy and direction.  The CFO is also an active participant in, and driver of, the organization’s overall strategy. The CFO will lead all financial administration, business planning, and budgeting for the business. He/she is responsible for the financial management of the project, including internal controls and compliance, financial analysis and projections, budgetary planning, cash flow management, cost identification and allocation, revenue/expense analysis, financial record keeping and reporting. The CFO also drives key operational and strategic initiatives.

The CFO is accountable for the operational and gaming regulation compliance function in accordance with the law of the country and applicable governing agencies.  He/she oversees the risk management liability exposure for the property and monitors/governs financial expenditures.  He/she ensures all activities performed within the department are in accordance with the group’s business objectives, budget guidelines, established safety standards, policies, practices and procedures.   Direct report departments include Accounting, Compliance, Financial Planning, Information Technology, Purchasing and Cage, Credit and Collections.

Qualifications and Requirements

Required
A seasoned and mature leader with at least 10 years of financial experience
At least nine (9) years previous financial management experience at a major hotel/casino, resort or similar business
Demonstrated excellence in managing finance, accounting, budgeting, control, compliance and reporting

Preferred
Experience in monitoring and controlling VIP casino play
CPA or equivalent
Master’s degree in Finance or a related field

Salary and benefits 
Salary negotiable depending on experience.  Performance based bonus program.  Ex-pat package as appropriate.

Vice President of Food & Beverage - Europe

We have been retained by a global luxury hotel brand to find a Vice President of Food & Beverage Europe. The role can be based in Paris, Geneva, London or anywhere in Europe that makes sense as the company has many hotels throughout Europe.

The company is entering into a new era and feels that a VP of Food & Beverage who understands new concepts in restaurant choices, meaning more modern and less of the classic cuisine is favored by the new traveling public who frequent their world wide establishments.  Some one who has technological understanding and is commercially minded would be their first choice.

This person will lead a large Food & Beverage team.  You will have reporting to you an entire team of senior Food & Beverage specialists including menu planners, kitchen designers, talent scouts, training and performance managers.  The ideal candidate will direct and organize the activities of over 50 food and beverage departments to maintain high standards in quality, service and merchandising in order to maximize profits throughout their hotels, restaurants and airline catering facilities.

Our client wishes to hire a very charismatic person with a high level of energy and passion for the industry, and someone who has a 'no-problem' attitude.  Team development skills and innovation are also important for this position. 

Only some one close or at this senior level with a mainstay international luxury recognized hotel or restaurant company will be considered……… this is a senior VP level role.

Salary will be in the mid six figure range (in US$).

Vice President of Hotel Operations (General Manager) - (Casino Hotel)
in S.E. Asia (Not Macau)

Job Purpose
The Vice President of Hotel Operations/General Manager (GM) reports to the President and Chief Operating Officer of the group and is responsible for ensuring that the all non-gaming division operating departments deliver consistent and extraordinary levels of guest service, and achieve the financial goals set out in the group’s Strategic Business Plan. Provides strategic leadership and direction to the all non-gaming operating divisions and oversees the management of all non-gaming operations, consistent with the group’s Strategic Business Plan.  The GM oversees the management of all aspects of rate, pricing inventory, and mix management to maximize occupancy and overall profitability of the entire operation.  The successful GM ensures that casino customers receive the levels of service that are expected and are consistent with or exceed those of the company’s competitors in the VIP casino industry.

Ensures regulatory compliance and all activities performed within the divisions are in accordance with the company’s business objectives, budget guidelines, established safety standards, policies, practices and procedures.

The scope of this job includes Hotel Operations (including revenue management), Food and Beverage, Spa, Entertainment, Engineering (Property Operations), Retail, Sales, Marketing Communications and Public Relations.

Qualifications And Requirements

Required

South East Asia experience a Big plus!
At least nine (9) years previous hotel and food and beverage management experience at a major hotel/casino, resort or similar environment, such as experience as General Manager in a non-gaming hotel.

Preferred
Bachelor’s degree in a related field
Luxury gaming resort experience

Salary and benefits
Salary negotiable depending on experience.  Performance based bonus program.  Ex-pat package as appropriate.

Assistant to the Chief Operating Officer –Dubai, UAE

This established hotel group is expanding in the UAE and own franchises, give management and manage themselves luxury & mid-size range hotels. They are seeking an Assistant to the Chief Operating Officer who understands branding standards and has in the past been a multi-unit GM or Vice President. He/she will be involved in establishing the business and the successful implementation of action plans, training and staff development, revenue and cost management, growth and supervise and direct all departments as well as marketing and promotions and maintaining excellent business standards with business associates and government authorities. You must also have the ability to develop and establish business policies, playing a lead role in determining strategic goals and objectives are essential. 
Salary is negotiable with expatriate benefits. This is not just a Hotel Financial Controller’s job, but a true “Operations” CFO who will make recommendations and not just do numbers.

CLUSTER Director of Sales & Marketing (3 RESORTS) – W. Europe

The client seeks a DOSM who will effectively develop the sales and marketing strategy for the properties, plan and manage its implementation, liaising closely with key stakeholders (General Managers, Hotel Managers, Revenue Manager) and be responsible for communication of this strategy to the sales and event teams.

Responsibilities:

Working closely with the Revenue Manager, continuously monitor competitive activity and implement any agreed changes to the properties sales and marketing strategy. Take responsibility for the delivery of the annual Marketing Planning process for the properties, fully understanding the Marketing requirements, and the required budgetary guidelines, to enable empowered decisions in all rate negotiations. Liaise with General Managers and Hotel Managers to deliver specific hotel marketing projects such as direct marketing, production of sales collateral and advertising campaigns. Ensure full compliance with all hotel chain marketing programs.

Manage the sales and events teams to ensure the efficient day to day operation of the Sales and Marketing Departments and that all revenue and profitability targets are achieved in line with the core standards. Set annual revenue targets, in line with budget, for all direct sales people, ensuring that they are clear on their revenue target and have a planned strategy to achieve their goals.

Candidate Requirements:

A minimum of 5 years experience in a similar role with a luxury property of around 300 rooms
Ability to prioritize tasks & to manage workload using own initiatives
Proven ability and talent for detail & an inherent thoroughness in task approach, follow-up & completion
Proven ability to inspire confidence & gain credibility with senior management
Ability to maintain complete confidentiality at all times
Flexibility to travel in a frequent basis
Fluent in English and a second language would be a plus

Salary: 5,500 to 6,000 EUROS net per month plus housing and all other benefits.

Director of Sales & Marketing – Kazakhstan

This luxury “landmark” property with over 200 rooms & suites, a symbol of modern impressionism with a “state of the art” spa and several restaurants; are seeking an experienced Director of Sales & Marketing who will be responsible for the development and realization of marketing and sales policy of the hotel and to ensure the smooth operation of the sales and marketing department.

Duties & Responsibilities:

You should have the ability to fully understand the company philosophy towards yield management and communicate it to the rest of the department to ensure that all hotel rooms and meeting facilities are sold at the highest possible yield at all times. You will be required to manage overall reservation and administrative sales function and systems, to set targets and follow up results for the sales team and prepare annual budget for S&M department and assist in entire budget preparation together with related department heads. You will prepare Marketing Plan together with the related Department Heads and coordinate and delegate sales leads. Development and fostering good relations with local companies and travel agents and to keep abreast of prevailing market forces and trends is very important.

You must know the legal acts of the Republic of Kazakhstan related to organization of marketing and sales; methods of yield management and development of future and current plans of sales; main consumer features of products (services) and their strengths and weaknesses; methods of market investigation and forecast development; methods of advertisement organization; organization development plans; regional development plans; modern local and international experience of hospitality business; budget preparation, cost and labor control, revenue management and reporting. A minimum of 5 years working experience in sales and marketing management; with excellent selling skills and a good command of the English language is very important.
Salary:  US $5,000 Net per month plus all expatriate benefits.

Cluster General Manager Sulamaniyah, Kurdistan, Iraq

Our client a major Global Hotel Group seeks a Cluster General Manager for 3 of their newly built luxury hotels in Sulamaniyah, Kurdistan.  The individual must be familiar with the region and it is preferred they have worked or lived in Eastern or Northern Europe recently.
A European national is mandatory.

Director of Sales (Cluster role) – Indonesia

This internationally branded luxury hotel company seeks a young, enthusiastic and hard working Director of Sales for their new properties opening in Bali, Indonesia in 2011 and 2012.

Reporting to the Corporate Director of Sales & Marketing, the Director of Sales must have extensive knowledge and working experience in the Indonesian market. 

The successful candidate will focus on individual travelers, extended stay market, locally established preferred accounts both individual and group, long stay contracted business, searching out new sources of both individual and group business, forecasting, budget preparation, training directing and developing skill set of associates in the Sales Department.

Mandatory Requirements:
Current or recent working experience in Indonesia with an established hotel company, with hands on approach.
This is a role for an enthusiastic Sales Director and not an Administrative paper pushing person.
A strong #2 will also be considered. Some one having the ability to work well with others and create an atmosphere that is conducive to success with the ability to develop and establish excellent client relationships.       

Salary: US$ net plus accommodation ………. Very fair and negotiable

Chief Operating Officer –Singapore 

Our client who is a world leader in providing carefully considered, personal service in boutique hotels, residences and specialty restaurant concepts of the finest quality in cities throughout EUROPE Asia and the Middle East, is seeking a COO to be based in Singapore.

If you would like to be considered for this role, it is mandatory for you to have working experience in Singapore.

Reputed for quality and design, the parent company, a leading property developer and lifestyle company, provides well-honed experience in managing properties while focusing on locations that best suit our clients.  The listed parent Group is a leader in its market segment and has plans to expand aggressively in the markets of South East Asia and Europe.  The hospitality division is now looking for a COO to help position it for aggressive expansion.

This is a full COO role reporting to the CEO and the Board of Directors.  It is an excellent corporate management opportunity for an entrepreneurial hospitality executive in a leading company.  He or she will be excited to break new ground and further establish a new brand in a rapidly expanding business sector.

You must take full accountability for the profitability, operations, standards and further improve the service and product maintenance standards for which the Company is already well known.  Supervise the development process for new properties and renovation, and upgrading projects for existing properties.  Assist in the search for new properties with ownership or with management contracts.

Other Important requirements:
Working experience in Singapore is mandatory.
You must have extensive Asian experience.
Strong financial and business development capabilities.
Highly service oriented in multi-cultural environments.
First-class people management skills across multiple jurisdictions.
Maturity of approach in dealing with owners and principals.
Education and experience commensurate with this senior role.
Extensive network among hospitality executives in Asia.
Knowledge of multi-brand concepts.

Client prefers those who have worked with companies at this level; Peninsula, Four Seasons, Ritz Carlton, Mandarin, Hyatt Hotels and similar.

Education - Commensurate to this senior role.

Salary: Highly competitive salary including all the benefits of a senior level appointment

Chief Operating Officer - Croatia

Experience in Croatia or speaking Croatian language is a plus, current European experience is mandatory.

This is for a group of up to 20 hotels. You must have a minimum of 5 years experience in senior management role with a proven track record in working with 4* & 5* properties. Someone who has experience with branded properties is preferred but is not mandatory.  You must be able to handle multi-property assignments as the owner has 24 properties but the assignment may cover only clusters of properties i.e. cluster of Luxury hotels or a cluster of beach resorts or a cluster of city hotels.

The gross salary offered is 150,000 Euros gross; plus bonus, depending on candidate’s particular experience matched to our client’s vision of the right candidate. Accommodation and car is provided.

General Manager –Maldives

This magnificent Luxury Island Resort & Spa famous for its beauty with spacious and tastefully designed exotic villas and modern amenities overlooking the clear turquoise lagoons is seeking an experienced General Manager. You must already be a GM at a relatively large Island resort in a remote location.

This position also requires a creative individual with outstanding product knowledge and an outgoing personality. You must be highly organized, results oriented, a motivator and someone who understands resorts.

Language skills: English fluency is mandatory and German or French would be a plus.
                   
Salary $6,000 USA net plus all expatriate benefits tax free and bonus depending on performance

Vice President of Sales & Marketing –Croatia

A well respected international hotel group whose brands are in the USA, Africa, Europe and the Middle East seek a Vice President of Sales and Marketing Europe.

This individual must be an experienced, self motivated and decisive sales professional with a proven track record in the hotel environment.  Ideally, the candidate should be working in Europe at a senior level with a regional hotel group.

The candidate must be a hands on sales person, knowledgeable, capable and reliable with expertise gained in a range of functional areas that include:
International sales team and account management that covers all market segments of business and corporate travel, MICE and meetings markets, leisure and tour operator sources, a broad range of marketing disciplines, financial planning and control, as well as strategic market planning and sales plan execution.

You must be culturally sensitive and team oriented with outstanding influential and networking skills combined with the presence and gravity necessary to be immediately credible and effective at all levels both externally and internally within the company.

As travel is necessary to all of the hotels and sales offices, he/she can be based anywhere in Europe.

Compensation is very negotiable. 

Vice President Development/Acquisitions & Management Contracts – Singapore

A prominent Singaporean Investment, Real Estate and Management Company seek an experienced individual as Vice President Development for Acquisitions & Management contracts. This role will be based in Singapore and therefore Singapore experience will be a plus. He/she must have extremely high standards as this company ranks with the premier in the industry and only those having worked or represented one of the top five hotel companies in our industry will be considered.

Fluency in the Mandarin language is mandatory. 

They seek a Senior Executive to develop their already successful brand worldwide. Their initial main focus will be to secure management contracts and acquisitions in South East Asia and China and then globally.

Requirements:
Strong project management skills with the ability to lead a team of technical staff to meet deadlines.
Strong technical knowledge and problem solving skills.
Strong communication and consensus building skills.
Effective presentation and excellent interpersonal skills.
Strong leadership in building good rapport with both internal and external clients.
Proficiency in Mandarin and English is mandatory.

The client is aware of the fact that these types of candidates do not come cheap and is prepared to negotiate fair packages with suitable candidates.

Vice President Technical Services -Singapore

A prominent Singaporean Investment, Real Estate and Management Company in Singapore seek a mature and experienced individual as Vice President Technical Services. This role will be based in Singapore and therefore Singapore experience will be a plus. He/she must have extremely high standards as this company ranks with the premier in the industry and only those having worked or represented one of the top five hotel companies in our industry will be considered.

Fluency in the Mandarin language is mandatory. 

The client prefers someone with experience in a similar capacity. Previous working experience in a hotel company at a senior corporate level is considered highly desirable for this position.

Requirements:
Strong project management skills with the ability to lead a team of technical staff to meet deadlines.
Strong technical know-how and problem solving skills.
Strong communication and consensus-building skills
Effective presentation and excellent interpersonal skills.
Strong leadership in building good rapport with both internal and external clients.
Proficiency in Mandarin and English is mandatory.

The client is aware of the fact that these types of candidates do not come cheap and is prepared to negotiate fair packages with suitable candidates.

General Manager – Premier Private Club – S.E. ASIA

We have been retained by the premier private club in Asia to secure a General Manager who will be there for the next 10 years!  The role would be exciting to an experienced Club Manager (10 years experience in clubs is mandatory).  Our client would like to see those with a private club background in both Asia and in another major country.  A 6 figure salary will be offered.

Mandatory requirements:
·        You must have managed an internationally recognized Private Club for a minimum of 5 years.
·        You must have management experience in at least 2 countries; Asia being one is a plus.
·        You have managed a Club with a minimum of 100 or more associates employed there.
·        You are in the prime of your life and very energetic.
·        You are culturally friendly and sympathetic to local employees needs.
·        You can work with unions and highly intelligent Club Committees.

Your current Club must have sophisticated multi unit food and beverage outlets and large sports facilities.  If your Club were a Hotel Group, you would be working in a Four Seasons, Ritz Carlton, Mandarin or a Peninsula Hotel.

Vice President of Sales & Marketing– Dubai, UAE

This established hotel group is expanding in the UAE and own franchises, give management and manage themselves luxury & mid-size range hotels. They are seeking a Vice President of Sales & Marketing who understands 4 Star and 5 Star brands.

This individual must be an experienced, self motivated and decisive sales professional with a proven track record in the hotel environment.  Ideally, the candidate should be working in the UAE at a senior level with a regional hotel group.

The candidate must be a hands on sales person, knowledgeable, capable and reliable with expertise gained in a range of functional areas that include: International sales team and account management that covers all market segments of business and corporate travel, MICE and meetings markets, leisure and tour operator sources, a broad range of marketing disciplines, financial planning and control, as well as strategic market planning and sales plan execution.

You must be culturally sensitive and team oriented with outstanding influential and networking skills combined with the presence and gravity necessary to be immediately credible and effective at all levels both externally and internally within the company.

The salary is about US $100k plus all expat benefits.

Articles In This Issue
An analysis of the UK hotel market
Security Alert: Hackers Focusing Attacks on Small Business
2011 QATAR Salary and Benefit Structure
Salary Survey for Deluxe 4 & 5 Stars Hotels in Beijing & Shanghai
2011 UK
Salary Survey

Revised September 2011 Far East Salary Survey
2011 Sochi Hotel
Salary Survey

2011 USA
Salary Survey

2011 India
Salary Survey

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