Vol. 101 April - May 2024 Newsletter
Articles In This Issue
Far East
Salary Survey

ITB Berlin 2024
Kicked off With
A Flourish

Portugal 2024
Salary Survey

Italy 2024
Salary Survey

The Lighthouse
for Hospitality

Case of the
Disappearing GM

How Great Survey
Design Impacts Hotel
Operations and Value

20 Point Critical Tasks
& Duties Before Opening a New Restaurant

How to Prepare
a Hotel Financial
Budget

Steve Renard's
ITB Singapore
Speech in Full

Hotel Investment
Conference ASIA
Pacific

Top 17 Bad
Boss Behaviors

Introduction to
2023 Renard Report

UAE
Salary Survey

USA
Salary Survey

Canada
Salary Survey

2023 Hotel Cruise
Line & Spa Report
Bahamas

2023 Hotel Cruise
Line & Spa Report
Caribbean

Buzz Words Spoken at
IHIF & NYU Conferences
& Commentary

12 Lessons I Learned
as a Food and
Beverage Consultant

What is PAEGS And
Why It Will Help You
and Your Career

What does a
Professional Hiring
Manager look for in
a Marketing Director?

10 Things to Do on Your Online Application to
Get That Dream Job

The Fundamental Guidelines
Of An Interview

The Key Attributes
of a Proper Hotel
Financial Statement

Hospitality Leadership - Critical Importance of Accruals and Deferrals
Spa dictionary: Have
We Missed any
New Terms?

Article Archive

President’s List

Managing Director / Chief Executive Officer for Hotel Company: Spanish/English speaker needed– based in Portugal

*EU citizenship or European valid work permit is important*

A well respected European hotel group that has presence throughout Europe, Africa and in the Caribbean seeks a Managing Director / CEO.  This hospitality group is known for developing several hotels (50+ at present) in their portfolio and with expansion plans of another 20+ in the pipeline in East Africa and in the Caribbean.

The CEO will report to and work closely with the owner of the group.  As the group’s properties are spread over several countries, extensive travel is required between different regions of the operations, while the role is based in Portugal. 

Your primary responsibilities will be to oversee successful operations and extensive expansion and development of the group, with the main focus on Resort Operations. 

Must be fluent in English and Spanish.  All-inclusive resort experience is preferred, but not mandatory.

The ideal candidate would be someone who is presently working or has in the past managed a large hotel group as a CEO, Vice President, or in a Group role within a well-known hospitality group, with major focus on Resort business.

This group is a leader in their market segment and currently has aggressive expansion plans.  So, the primary objective of the Managing Director/CEO is to selectively expand the company’s properties in the near future. 

Minimum 10 years of experience in senior positions, preferably in the operations division in multi-culture environment is what our client is looking for.  You must have a strong business Sales and Marketing development skills, developing independent and strong sales and revenue management structure, opening new properties, as well as solid experience in acquiring hotels are some of the important skills and experience for this role.

He/she will have to meet and exceed a stable and profitable financial goal by creating a positive and productive work environment and ensure superior guest service and compliance with quality and operational standards.  You will be required to play a leading role in promoting the desired work culture around the core values of hotel and its brand ethos. 

Salary is upwards of 225,000 Euros net  plus extensive company benefits.


Food & Beverage Director for a luxury hotel in Doha, Qatar

* Middle East & Qatar experience will be a major  asset*

We are seeking an exceptional Director of Food & Beverage for our client in Doha who is a major European hotel group recognized for its collection of luxury hotels worldwide.

Our client prefers an Arabic speaker (but not mandatory), with minimum of 3 years of experience in a luxury hotel. Middle East experience will be an added value, along with F&B restaurant concepts in Qatar.  We are looking for a F&B Director who is strategic yet innovative to attract customers and food sales. 

Preference will be given to someone who is an energetic, seasoned F&B Director with luxury hotel background to oversee our client’s esteemed hotel. 

This individual must possess the skills to achieve expected bottom line profit margins and must be on the floor supporting the F&B team.

Additionally, he/she must be able to think creatively to implement and drive successful marketing initiatives. You must be customer and business oriented, be a strong leader, define, implement & maintain the highest standards of guest service.

Self-confident, proactive, and able to prioritize and make effective decisions, ability to build strong relationships, interact and influence others at all levels of the organization, and exceptional communication skills are also some of the required skills for this role.

Salary is up to US$72,000 + extended company benefits will be given to the suitable candidate.

Senior Facilities & Maintenance Leader - Caribbean

Our Client seeks an experienced Senior Facilities & Maintenance Leader for their Luxury Resort in the Caribbean. This is a beautiful Caribbean Island resort located on the beach with over 150 rooms and multiple restaurants.

Job Description:

This position inspires and instructs the team to accomplish the resort objectives dealing with repairs, renovations, preventative maintenance and energy conservation. This Senior Leader will create departmental budget and work in alignment with financial parameters; oversee contractors/ vendors and direct projects entailing HVAC, Electrical, Plumbing, Gas Works, Fire Safety, and other systems , practices & procedures pertaining to the Hospitality industry.

Qualifications:

  • 5+ years of industry expertise in Facilities & Maintenance
  • Degree in Mechanical Engineering or related field
  • Leadership experience & excellent communication skills
  • Must possess STP & RO Plant experience
  • Gas Works Qualified (a plus)
  • Pool Certification (a plus)
  • *Experience in the Caribbean region, preferred

Salary: US $60,000 – US$75,000 gross, $1000 housing allowance, $1000 car allowance, up to US$ 7,000 net bonus and all company benefits.

Vice President Finance (Europe & UK), Hotel experience preferred - based in UK

**Must be EU citizen or have a valid EU work permit**

Our client, a recognized International brand with over 100 properties ranging from luxury to deluxe, large and medium sized properties seeks a Vice President Finance who will be responsible for the discharge of all aspects of the group's properties (20+ 4 & 5 star properties), located in Europe and UK.  This person will be responsible for the region's financial functions, ensuring that the company's operating assets are well managed and performing to the group's expectations.

We are looking for a Finance professional in the UK who can look after ground-level UK/EU; (1) financial reporting, (2) treasury, (3) Big 4 / audit firms with international tax (particularly UK) compliance, and (4) most importantly - tax compliance including dealing directly with the tax authorities and building good rapport with them.  A more hands individual rather than someone who simply delegates their team to do things.

Must be a licensed Accountant.  Hospitality background is preferred, but not absolutely necessary.

Reporting to the Sr. VP, Global Finance and based at the Corporate Office in London, UK the VP Finance Europe will be responsible for all the Financial Controllers and Director of Finance who are part of this region.  10+ years of post-qualification experience, either in a Cluster or Group role. 

Requirements:

  • Extensive experience in hotel operational finance is required, along with the ability to provide support and guidance to the hotel Financial Controllers. 
  • Multi-site experience in Europe will be a valuable asset, while UK experience is mandatory.
  • You must be able to guide and provide training to new hotel Financial Controllers.
  • Knowledge of local legislation and practices is preferred.
  • Good inter-personal skills.
  • Be able to travel on request and as required by the role.
  • Lead and participate in the preparation of annual budget and monthly forecast for all properties in the region.
  • Oversee financial and cost analysis of planned financial objectives.
  • Must be a qualified Accountant from a recognized Accounting Institute.

Compensation includes: Annual Base Salary of GBP 160,000 plus medical, transport allowance and other company benefits.

 
Vice President Operations – Americas

Our client, a company that consists of ultra-luxury properties requires an exceptional senior Vice President of Hotel Operations (Americas) who will be responsible for driving and overseeing profitable strategies for Hotel Operations including Rooms, F&B and Wellness. This position requires close interaction and leadership with Regional Vice Presidents (RVPs) and Managing Directors (MDs) in their respective regions and hotels. This individual will be required to ensure the operations strategy is aligned to the company strategy and vision. The VP of Operations will work with all leaders with regards to Guest experience, F&B, Wellness and Sales & Marketing initiatives at their respective hotels. The Vice President of Operations will also act as a conduit for pre-openings between ownership and the hotel RVP and MD. He/she will manage relationships with assigned owners and representatives, ensuring compliance with quality and operations.

The key responsibilities would be to oversee Finance, Operations, Pre-Openings, Hotel Management teams, and act as a guardian of the brand positioning across the multiple properties, and address with adequate solutions when standards are not met. He/she will act as a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained. He/she needs to ensure that Managing Directors embrace the culture, and drive all associates to be brand ambassadors.

Key Qualifications

  • Previous Regional VP leadership experience over multiple properties
  • At least 3 to 5 years’ experience as Hotel Managing Director (GM)of luxury properties
  • Minimum 10 years’ senior hospitality management experience.
  • Pre-opening and opening experience
  • Solid luxury hotel operations skills in all departments (Rooms, F&B, Finance etc.)                       
  • Enhanced leadership skills and experience with Forbes Five-star qualifications
  • Excellent Communication skills (written/verbal) – Spanish a plus.
  • Strong relationship management skills (internal/external)
  • Solid understanding of Sales & Marketing for the region (Americas)
  • Hotel Management certification, Bachelor’s degree or equivalent Business degree
  • Senior leadership experience in the Americas is mandatory.

Compensation:  Exceptional salary package – US$400k ++, bonus, company benefits for family etc.

VICE PRESIDENT SALES & MARKETING – Bangalore. INDIA

Our client is a 5 Star Hotel/Resort Group with 6 operating units and are developing several units in South of India.

The candidate must have at least 10/12 years’ experience in sales and marketing in a Five star Luxury Hotel or a Cluster role for about 4/6 years in a 5 star hotels group as  head of sales and marketing.

They must be adequately qualified in marketing from a university. They must also have experience in handling MICE, Corporate, Government and Private Accounts in marketing luxury resorts for conferences, retreats, personal functions and FITS. Communications and Marketing skills are the key component for this role. Knowledge and practice of Revenue management is important for this role.

Excellent salary along with relocation cost and excellent benefits. This role reports to the CEO of the Group.

Regional Managing Director – Caribbean Island Resorts

Our client's mandate is specific.  They want a highly qualified up and coming experienced Managing Director to oversee a number of outstanding major resorts operations in the Caribbean. 

This individual must be familiar with the Caribbean and it is preferred if they now are working in a similar high end property management role in the Caribbean region or working in well-known resorts in other areas of the globe at this time.
Island/resort destination experience is preferred and must have an excellent knowledge in high end All-inclusive resort operations.  A driven leader who is a great management team motivator, with exceptional public relations skills.

These 2 established resorts offer the best that discerning guests expect, from suburb accommodation to exceptional food and beverage facilities and recreational activities.  In view of their dynamic operational environment, they are now seeking a high caliber individual with proven cluster management experience.

He/she should have a proven track record in high quality resort operations in a senior general management role that is very customer-orientated with the ability to lead and motivate a great team of General Managers. Must have excellent organization and time management skills, as well as being systematic, analytical and resourceful with strong entrepreneurial style, excellent people skills and business acumen.

Strong interpersonal, verbal and written communication skills, and team building skills with the ability to coach, mentor, motivate and have a good rapport with all. This individual must have a keen eye for details and is extremely "guest" oriented.  A proven resort operational specialist with excellent Improvement and implementation abilities?

The salary compensation and benefits offered for this key senior management and leadership position will be exceptional that will include, outstanding US tax free base salary, executive level accommodation offered, automobile and a progressive bonus for the right stellar candidate.

Arabic speaking Vice President, Business Development for a highly regarded International Hotel group – based in Saudi Arabia

Our client is a distinguished destination renowned for its commitment to luxury and impeccable service. We are seeking a results-driven and experienced VP Business Development to lead the generation and management of business development leads, with a focus on hotel management, joint ventures, M&A investments, and other strategic deals.

We seek an Arabic speaking specialist who is well regarded in the local community with lots of contacts.  As the VP Business Development, you will be instrumental in driving the growth and expansion of the hotel group's Thailand division. This key leadership position requires a strategic thinker with a proven track record in business development, particularly in the hospitality industry. Exceptional communication skills in English and Arabic, along with multilingual proficiency in the primary region, are essential.

Key Responsibilities:
1.         Business Development Strategy:
•          Develop and implement a comprehensive business development strategy aligned with the resort's growth objectives.
•          Identify new business opportunities, partnerships, and ventures to expand the resort's presence.

2.         Lead Generation and Management:
•          Generate, qualify, and manage business development leads, with a focus on hotel management agreements, joint ventures, M&A investments, and other strategic deals.
•          Foster relationships with key stakeholders and industry partners to drive business opportunities.

3.         Negotiation and Deal Execution:
•          Lead negotiations and execute agreements for hotel management, joint ventures, M&A, and other strategic partnerships.
•          Work closely with legal and finance teams to ensure the successful completion of deals.

4.         Market Analysis and Research:
•          Conduct thorough market analysis and research to identify trends, opportunities, and potential areas for expansion.
•          Provide insights into market dynamics and competitor activities.
5.         Multilingual Communication:
•          Exhibit excellent verbal and written communication skills in English and Arabic.
•          Demonstrate proficiency in additional languages relevant to the primary region to facilitate effective communication.

Qualifications:
1.         Education:
•          Bachelor's degree in Business, Hospitality, or a related field. MBA is a plus.

2.         Experience:
•          Minimum of 10 years of experience in business development within the luxury hospitality industry.
•          Proven track record of successfully negotiating and closing deals.

3.         Skills and Abilities:
•          Exceptional verbal and written communication skills in English and Arabic.
•          Multilingual proficiency in languages relevant to the primary region.
•          Strong negotiation and deal-making skills.
•          Strategic thinking with a focus on achieving business objectives.

 

Thai speaking Vice President, Business Development for a highly regarding International Hotel Group – based in Thailand

We are seeking a results-driven and experienced Vice President Business Development for a highly regarded International Hotel group  to lead the generation and management of business development leads, with a focus on hotel management, joint ventures, M&A investments, and other strategic deals.

As the Business Development Director, you will be instrumental in driving the growth and expansion of the hotel group in Thailand. This key leadership position requires a strategic thinker with a proven track record in business development, particularly in the hospitality industry. Exceptional communication skills in English and Thai, along with multilingual proficiency in the primary region, are essential.

Key Responsibilities:
1.         Business Development Strategy:
•          Develop and implement a comprehensive business development strategy aligned with the resort's growth objectives.
•          Identify new business opportunities, partnerships, and ventures to expand the resort's presence.

2.         Lead Generation and Management:
•          Generate, qualify, and manage business development leads, with a focus on hotel management agreements, joint ventures, M&A investments, and other strategic deals.
•          Foster relationships with key stakeholders and industry partners to drive business opportunities.
3.         Negotiation and Deal Execution:
•          Lead negotiations and execute agreements for hotel management, joint ventures, M&A, and other strategic partnerships.
•          Work closely with legal and finance teams to ensure the successful completion of deals.
4.         Market Analysis and Research:
•          Conduct thorough market analysis and research to identify trends, opportunities, and potential areas for expansion.
•          Provide insights into market dynamics and competitor activities.

5.         Multilingual Communication:
•          Exhibit excellent verbal and written communication skills in English and Thai.
•          Demonstrate proficiency in additional languages relevant to the primary region to facilitate effective communication.

Qualifications:
1.         Education:
•          Bachelor's degree in Business, Hospitality, or a related field. MBA is a plus.

2.         Experience:
•          Minimum of 10 years of experience in business development within the luxury hospitality industry.
•          Proven track record of successfully negotiating and closing deals.

3.         Skills and Abilities:
•          Exceptional verbal and written communication skills in English and Thai.
•          Multilingual proficiency in languages relevant to the primary region.
•          Strong negotiation and deal-making skills.
•          Strategic thinking with a focus on achieving business objectives.

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