Vol. 62 April-May 2017 Newsletter

President’s List

Chief Operating Officer – Hotels Division, S. Asia

The COO for the Hotels Division of one of the leading hotel groups in Pakistan will be responsible for 5 existing properties and around 5 to 6 properties that will be opening in the next few years. The General Managers of the hotels will be reporting to this position and the later will be reporting to the Group’s Executive team.

Ideal profile:

  • Previous experience as COO/ VP Operations or General Manager with multi-unit experience.
  • International brand experience in a five star deluxe hotel
  • Experience in The Far East or Middle East or Southeast Asia a must
  • Great people skills with excellent mastery of the English language

 
Compensation: Tax free salary of $140,000 net per year (negotiable depending on experience) plus bonus based on performance, car, housing, insurance, ticket, and other standard expat benefits.

Director of Restaurant Franchise Development – Ontario, Canada

A very successful and highly regarded Restaurant Group in Ontario requires a strong Director of Restaurant Franchise Development.

The ideal person must have proven success in prospecting, identifying, recruiting, negotiating, enabling and closing new and existing franchise partners to drive sales in the retail/restaurant industry. A solid understanding of the franchisor/franchisee industry is essential.

Responsibilities:

  • Has established a solid network with an abundance of potential prospects and connections.
  • Manage all facets of development of franchisees from lead generation, FDD disclosures, to organizing all key introductions, presentations and meetings to leading discovery days and through awarding a franchise.
  • Act as a brand ambassador externally and with key franchisees
  • Develop and execute a franchise development plan to achieve key business and revenue goals in selected markets to meet the Company’s short/long term growth strategy.
  • Manage and execute key business development functions including franchisee recruitment, site selection and design and construction coordination for the Canadian market.
  • Franchise growth objectives related to new franchise sales and store openings.
  • Organize and analyze market data to prioritize potential major markets and to assess potential new franchise development opportunities.
  • Ability to read, present, use, and understand financial information
  • Implement franchise recruitment strategies, processes and tools to develop strong relationships with franchise candidates and franchisees.
  • Direct and lead franchisees through the entire development process from initial contact to store opening.
  • Work closely with established real estate broker network to identify and secure real estate site opportunities in key markets.

 

 

Director of Sales & Marketing – Luxury Hotel in Canada

We currently have a fantastic opportunity in Canada for a Director of Sales and Marketing with a major, luxury Hotel brand. In this role, you will report directly to, and work with closely with, the General Manager in implementing and driving the on-going Sales strategy for this busy, city-centre hotel.

You will be responsible for establishing, implementing and executing the strategic sales efforts to ensure the successful positioning of the hotel and continually achieving annual revenue and occupancy targets.

The successful candidate will be well connected and known to key business partners and have a strong presence within the luxury market segment, preferably with National and International experience.

Responsibilities:

  • Serves as the sales contact for the General Manager, property leadership team and Area Sales leaders
  • Manages the development of a strategic sales plan
  • Determines and develops marketing communication activities and deployment strategies
  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
  • Researches competitor’s sales strategies to identify ways to grow occupancy, RevPAR and market share
  • Identifies PR opportunities and coordinates activities to support the overall marketing communication strategy
  • Develops strong partnerships with local organizations and key stakeholders to further increase brand/product awareness
  • Develops strong community relations by maintaining property participation in local, regional and national tradeshows and events
  • Supports fellow managers in developing effective revenue strategies for their departments and setting aggressive goals that will drive the hotel's financial performance.

 
Qualifications & Requirements:

  • Canadian citizenship or permanent residency is required
  • At least 5 years minimum experience in Leadership position in Sales and Marketing
  • Previous Luxury Hotel experience required
  • Obtained a University in Degree Business Administration, Marketing and/or Hospitality
  • Demonstrated sales performance track record and proven management skills
  • Must display strong analytical, organizational, problem solving and administrative skills
  • Must demonstrate strong managerial and leadership skills
  • Excellent written and verbal communication skills and Strong knowledge of Microsoft Office

 
Salary: A strong salary and bonus structure will be negotiated based on the qualifications, experiences and effectiveness of the successful candidate

 

Requirements:

  • Bachelor's degree or equivalent preferred.
  • Minimum 3-5 years + leading a national franchise sales organization and development
  • Retail, restaurant, & commercial real estate experience preferred.
  • Clear understanding and knowledge of franchise law and Franchise Disclosure Documents.
  • Strong organizational and communication skills.
  • Excellent team leader and motivator.
  • Analytical & strategic thinker.
  • Ability to travel as needed.

Salary: Competitive Base + Incentive

Chief Business Development & Digital Marketing Officer / Timeshare / Hotels – Malaysia

Our client is a subsidiary of a multinational conglomerate with diversified businesses and regional offices all through Asia & Africa. In line with their long-term strategic growth plans, they seek a dynamic Head of Business Development & Online Marketing.

Reporting to the company Board of Directors, the Head of Business Development and Online Marketing is an integral part of the senior management team and will be overall responsible for:

  • Leading and directing all aspects of business development, marketing, customer experience, information technology, vacation club and resorts operations to achieve revenue and profit growth targets.
  • Devising strategies to drive online traffic.
  • Developing and managing digital marketing campaigns.
  • Overseeing the social media strategy for the company.
  • Directing and enhancing the company’s systems and procedures to achieve operational excellence and enhance customer satisfaction
  • Playing a critical role in helping to shape and guide the future growth and development of the organization.
  • Maintaining professional at all times while acting as a key brand ambassador.

 

Mandatory Requirements:

  • Experience in Asia is mandatory. Our client prefers experience outside of Asia i.e. USA, Canada, Australia, and Europe as well.
  • Fluent written & spoken English.
  • Exceptionally presentable (look “sharp”) as you will be required to make presentations to the Board of Directors.
  • He/she will have a Bachelor’s degree in business management or equivalent with minimum 10 years of managerial level business development, product development, and travel or hospitality industry.
  • Strong understanding of current online marketing concepts, strategy and best practice.
  • Experience in ecommerce, SEO, PPC, Email marketing, and social media.
  • Driven, strategic, commercially savvy, strong understanding of finance and IT operations with excellent people skills are core competencies required.
  • The successful candidate can look towards a very competitive salary package, bonus and benefits programs and career progression opportunities within a fast-growing conglomerate.

Salary in Six-figure region + Expat Benefits.
General Manager - Caribbean

If you are a service General Manager who enjoys making guests say “I cannot wait to return to the Resort again”, then this is the opportunity for you to work in one of the beautiful and sought after islands located on the coast of Central America.

Leading and operating the resort/residences executive team and reporting to the Managing Directors, the General Manager will be responsible and accountable for the creation and implementation of all aspects of this unique resort and residences.  The General Manager will ensure the properties’ success in establishing it as the premiere resort in the Caribbean. 

For this role, our client asked for someone with minimum 10 years of operations experience in a senior role (or as a General Manager) within luxury and award winning International resort brands in remote island locations, preferably in the Caribbean or in Indian Ocean (our client likes Como, Aman Resort, etc. experience).

Pre-opening/opening experience in a senior role will be an asset, along with experience in managing multi-unit developments such as resort, villas and residences.

Areas of responsibility:

  • Responsible to lead by example, the direction of all departments of the resort/residence in the interest of the management company.
  • Ensure that all management clearly understands and implements the change required for repositioning the resort as a top regional destination.
  • Recommend and co-ordinate with the operational departments the implementation of effective orientation and training of all personnel to ensure long-range retention and development of qualified staff.
  • Creates a loyal and satisfied customer base through exceptional customer service, delivered by all employees.
  • Oversees the implementation and controls standards, policies and procedures for the resort/residences and corporate officers and ensures up to date operations procedure manuals are maintained.

Requirements:

  • University degree or equivalent education is required.
  • A previous senior management position with a resort operator is important. 
  • Ideal candidate will also have experience in the Caribbean resort industry.
  • Resort (or hotel) pre-opening experience at a senior level would be an asset.
  • Must innately possess high levels of initiative with strong communication and people skills.
  • Must be extremely organized and have the ability to work efficiently and independently to do well in this position.
  • A well rounded career in all aspects of resort operations is essential.
  • Compensation in 6 figures with expat benefits

Corporate, Group Director of Sales and Marketing - Canada

We are looking for a self-motivated senior Sales & Marketing professional for our client, an international luxury branded hotel group, who urgently seeks a Corporate, Group Director of Sales and Marketing; a senior regional level role, which will be based in Ontario.

It is mandatory for this individual to currently hold a Group Director of Sales & Marketing post within a large International Hotel Group as well as Marketing experience within Canada.

The ideal candidate will be self-motivated and works well independently, as well as possesses an outgoing personality with a “can do" attitude. You will be expected to consistently meet or exceed the company’s sales goals.  A sound track record promoting an atmosphere of teamwork along with excellent technical, time management and organizational skills is required. 

Important Requirements for this role include:

  • Minimum 8-10 years of experience in similar large International hotel brands in Canada.
  • Must have Sales experience - multi unit for a major player in Canada and/or Multinational.
  • Excellent leadership abilities, interpersonal skills and detail oriented.
  • Must have experience in Marketing in Canada, buying/managing Canadian Media, demonstrating strong returns.
  • Extensive Sales & Marketing experience in Canada is a mandatory requirement.
  • Revenue Management experience is an asset.
  • Fluency French and English will be considered a strong asset.
  • Must have strong negotiation and presentation skills.
  • Computer literate.
  • Salary is negotiable with excellent company benefits for the right candidate.

Vice President Hotel Maintenance/Engineering – Germany
“Please apply only if you have EU Passport”

An established European Hotel group, considered amongst one of the largest and most respected Hospitality Management Companies seeks a German speaking Vice President Maintenance.  

PS: “Hotel” Engineering and Maintenance experience is mandatory.

This is an excellent opportunity for an extremely hands-on maintenance professional to oversee the engineering and maintenance operations of their many hotel properties.  As this group owns and manages over 75 hotel properties, the VP Maintenance will be responsible for all matters related to the repairs, maintenance and operation of the engineering facilities for the group’s properties.     

Fluency in German and English is a mandatory requirement.

Working experience in Europe is mandatory and minimum 10 years of experience in a senior post would be considered a valuable asset.  You will also be responsible for maintaining all mechanical, electrical and electronic equipment including heating and ventilation. 

In addition, you will have significant technical experience in engineering disciplines related to the hospitality industry, in order to support and guide your team.

Key responsibilities include, but are not limited to: 

  • Organize and set up preventive maintenance programs for all electrical and mechanical equipment, including general building works.
  • Supervise and liaise with all contractors, write specifications for all electrical, mechanical and associated building works complying with the local government regulations and inspect and sign for contractor works upon satisfactory completion.
  • Oversee the general maintenance of all life safety systems throughout the hotel and report any major defects.
  • Ensure that all administration files are kept up to date including drawing prints, specifications and equipment, technical maintenance manuals, etc.
  • Recommend and evaluate energy conservation programs and ensure they are carried out as well as investigate the wastage. 

Qualification
Ideally a degree in mechanical and electrical engineering with at least five years of regional experience within the hospitality industry is preferred and the ability to find fault and rectify subsystems is essential.

Salary: Euros 140,000 per year (range).

 

General Manager –W  Canada Resort

Our client is seeking the talents of a top resort General Manager with a full spectrum of operational experience and entrepreneurial flair for their boutique resort property in British Columbia.  You will be totally responsible for this resort including excellent operational/sales/marketing-savvy with particular talents in public/customer relations. This coupled with excellent knowledge of all areas of winter and summer sports activities as well as food and beverage operations.

The successful candidate will have demonstrated a solid background in a top management position with a premier luxury Ski Resort or Hotel.  The ideal candidate will have a proven track record in owner relations and has strength in sales and marketing in driving all market segments.  Must be able to communicate a compelling vision, creating enthusiasm, support and commitment at all management levels, and motivating the team through changing circumstances.

Can communicate effectively at all levels with guests, associates and corporate representatives alike.  Possess high personal standards and ensures that service and product delivery are presented in an “Our Home” friendly and courteous, service-orientated fashion.  Must be comfortable with a guest relationship based management approach within a quality resort/hotel environment.

The successful individual thrives on creating innovative ideas in order to maximize market opportunities and business results.  You will consistently be challenging and driving your management team business goals, The candidate that will be selected should be completely at ease in developing business plans and working with the corporate offices on achieving financial budgets, fiscal targets and goals.
Financial Controller - Indonesia
(SE Asia experience is preferred for this post)

A Financial Controller is required for a 5* luxury hotel located in the busy city center in Jakarta. 

As this is a large (more than 500 rooms) luxury hotel, the Financial Controller “must have” at least 10 years of previous or current working experience in 5* International brands.

SE Asia experience would be a valuable asset.

Qualifications / Requirements:

  • Bachelor’s Degree in Finance and/or Accounting.
  • Professional accounting designation of ACCA, CA or CPA.
  • Ability to analyze financial data and prepare financial reports, statements and projections.
  • Excellent Computer skills.
  • Salary: Negotiable + expat benefits (no schooling).

 

The successful candidate will be totally responsible for meeting and surpassing senior management revenue and service expectations in meeting resort budget targets, cost controls, and revenues. He/she must have the ability to apply creativity in guest accommodation and ski packages as well as working with resort operations and food and beverage management team.

The ideal candidate will be responsible for directing, coordinating and overseeing the overall operational activities of all departments within the resort and for ensuring that the various business units operate in line with the group’s mission statement and meet their fiscal and qualitative objectives.

Compensation:  The salary being offered is excellent as well as an incentive bonus and a comprehensive benefits package. Plus all the sports and social activities you and your family can possibly handle.
Director of Sales & Marketing – Singapore

One of the most respected International luxury hotel companies currently seeks a solid Director of Sales & Marketing for their 5* hotel in Singapore/Hong Kong.  This is a great opportunity to join one of the industry’s best 5 star hotel groups and Singapore’s top hotel.

The DOSM must have minimum 8 years of experience in first class luxury hotel market in South East Asia with hotels of more than 400 rooms.  The client’s mandatory requirement is an “established pro” who can hit the road running in Singapore and in SE Asia.

The Director of Sales & Marketing is accountable for developing and managing the total sales, advertising and promotional efforts within the hotel.  This includes the generation of all revenues consistent with hotel and company objectives; implementation of sales performance management systems; coordination of hotel's participation in local, regional, national and international advertising; and direction of all media and publicity events.

Requirements:

  • Extensive South East Asia experience in a luxury operation is mandatory.
  • Mandarin language skills will be preferred, but not a mandatory requirement.
  • Self-confident, proactive, and able to prioritize and make effective decisions.
  • Ability to build strong relationships, interact and influence others at all levels of the organization.
  • Must be a creative and effective leader, possessing a high degree of professionalism, sound human resources and administrative skills.
  • Excellent interpersonal skills with strong verbal and written communication skills.
  • Ability to understand and interpret financial data.
  • Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
  • Bachelor Degree and/or Hotel Management Degree.

Salary: Top $$$$$ for the right candidate
Vice President, Casino Operations – Western Canada
**Only Canadian Citizens will be considered for this opportunity**

 We have been retained to find a Vice President of Casino Operations for one of our hotel/casino clients who is operating a top class property in Western Canada. They are seeking the talents of an outstanding individual who will possess excellent knowledge and experience for “one of the largest and best” Casinos in North America.

Reporting directly to and working closely with the President, the VP will be responsible for the entire operations of this world class casino to ensure that all financial goals are met and superior service standards are maintained at all times. Your main responsibilities are to oversee the Table Games, Slots, and Customer Service/Development with over 500 staff members.  You must also demonstrate the ability to train and develop the staff in these divisions in order to provide consistent and elevated standards of service to all guests.

For this senior leadership role, our client has emphasized that they would like someone with at least 10-15 years of senior level experience in fast paced Hotel and Gaming operations; this includes extensive knowledge in Table Games and Slots.  Exposure to Asian casino players and their customs is a major advantage.

The successful candidate must have the ability to develop business plans, has broad based business acumen, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resources management and labor relations skills.  Planning and management budgets are some of the requirements to competently perform this job.

The VP, Casino Operations will also have a proven history of analyzing and understanding business trends to develop accurate forecasts and strategies to maximize profits.  You must have good public relations skills and good business acumen, as well as direct and assist in the development and implementation of innovative promotional events.

In addition to the above, you are also required to:

  • Provide input into and execute the development, implementation, and measurement of guest service standards.
  • Participate in the research, development, evaluation and implementation of new products, services, and technology.
  • Provide support, training, mentoring and development to reporting staff as needed.
  • Review applicable regulations on a regular basis to verify compliance with existing standards, and communicate all discrepancies with the department and management.    

Other important requirements for this role include (but are not limited to):

  • Extensive Casino Operations experience in Canada is mandatory, while USA experience would be an asset.
  • Previous management experience working under state, federal, and gaming regulations.
  • Good working knowledge of PC computer software programs.
  • You must have or be eligible to receive a Gaming License.
  • Highest Compensation package offered in Canada!
  • This post also offers a progressive career development within a growing and expanding organization in Canada. 

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Vice President of Operations – Hong Kong

A highly regarded International luxury boutique company will be opening their office in Hong Kong and are looking for an experienced multi-unit General Manager with SE Asian experience (mandatory), as well as experience in the luxury boutique market.  These properties have limited service, but have some of the highest customer ratings in the industry!

The VP Operations will report directly to the CEO for assignments and instructions, and lead functions/activities of the group’s operations with other Head of Functions.

Job Responsibilities:

  • Manage the workflow of the business to achieve the goals set forth by the COO and lead the team to ensure the business maintains high levels of customer care.
  • Be technical savvy, keep close watch on market trends in hotels’ operations and update concern parties in a timely manner.
  • Act as liaison with the owners’ office, other Head of Functions, and Hotel General Managers.
  • Reinforce the company’s standards and systems and at the same time, take lead to develop and enhance service level and products that are suitable in Hong Kong.

Work Experience:

  • Minimum 10 years of multi-unit hotel GM’s experience, with minimum of 5 years working experience in SE Asia.  Hong Kong experience a plus!
  • Corporate experience in international or luxury brand is preferable, but not mandatory.
  • Experience with creating and implementing processes that result in quality business performance.
  • He/She also should have great execution skills while setting realistic steps and timelines.
  • Proven track record in making sound business decisions, having solid leadership skills and the ability to direct and motivate staff.

Qualifications:

  • Bachelor Degree holder or above in Hotel Management is preferred

Skills:

  • Excellent written and spoken English.
  • Strong communication and interpersonal skills.
  • Strong planning and budgeting.
  • Strong analytical, leadership and organizational skills.

The salary budget for this position is exceptionally competitive.

 

Director of Sales & Marketing - Indonesia
ONLY those with South East Asia and 5* luxury brand experience will be considered. International experience is important.

One of the most luxurious and award winning hospitality groups in Indonesia seeks a “dynamic” Senior Director of Sales & Marketing for their 5* luxury hotel in Jakarta.

This is a large hotel with more than 600 stunning rooms, several restaurants serving one of the best cuisines by top chefs, state of the art health and spa facilities, and large banquets/meeting rooms.

As this is a very busy city center hotel that caters to VIPs, dignitaries and influential guests, you must have extensive experience in similar large and luxury properties that are part of the top International luxury brands.

Our client will only consider those with extensive SE Asia experience, exceptional leadership and interpersonal skills, and solid knowledge of new market trends in Indonesia, SE Asia and Internationally.

You must have extensive client contact list in Indonesia and throughout SE Asia.

Presentable personality and fluent communication skills are very important.

Salary: Excellent salary + benefits package.

CORPORATE TRAINER - LEARNING & DEVELOPMENT OR ROOMS DIVISION EXECUTIVE - USA

We are currently looking for a strong Corporate Trainer - Learning & Development Executive or Hotel Rooms Division Executive. Someone who is a dynamic individual and who has a successful and in-depth training background preferably with demonstrated strengths in hospitality, public speaking, relationship building. He/she should be able to deliver an exceptional learning and development product. This role requires executing contracted hotel, restaurant and spa training to respective clients (properties in the US and some worldwide); plus have a considerable working knowledge of star-rated standards/benchmarks.

Responsibilities

  • Perform a defined number of hotel, restaurant and spa training sessions to hospitality clients.
  • Conduct classroom training to departmental groups within each client property to represent and interpret the company's standards.
  • Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning, Facilitate training classes with sensitivity to group dynamics and current star-rating level to create a positive and motivating learning environment

Skills required

  • Has extensive training and/or learning and development background in the luxury hotel, spa and restaurant market.
  • Considerable knowledge of operations within the hospitality industry with experience Level of 7 or more years with preferred hospitality Learning & Development experience
  • Substantial travel experience at the luxury level in the US and Internationally, A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi-tasking and working as both an individual and as a team.
  • Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail Flexible and can easily adapt to changing priorities on notice, excellent managerial skills and proven record of strong client-relationship building, outstanding written and verbal communication skills.
  • Knowledge of second language such as Spanish, French or German would be an asset.
  • Strong and confident presentation style. Extremely organized, mature and self-motivated.
  • Proficient in Microsoft Office (Word, Excel and PowerPoint)

Note:  Job involves extensive travel. US Citizens or Residents preferred. This is a Full time position and Location would be Remote (work from home office) in a major US city

Salary Package: Base Salary US $89k per annum plus incremental bonus based on KPIs. Other Benefits: 401K/403B, dental, health (full time)

VICE PRESIDENT OF OPERATIONS – HONG KONG
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CLUSTER DIRECTOR OF REVENUE - NEW YORK CITY REGION - USA
*Please apply only if you have US citizenship or a green card*
New York or US East Coast experience is expected

A Cluster Director of Revenue who is a Bachelor of Commerce or similar is required for a mid-size hotel group based in the New York City area to maximize revenues by utilizing all tools available, constantly researching the market, and effectively communicate amongst all relevant departments. To identify all opportunities to find the right price for the right customer at the right time to ensure this hotel becomes the Market Leader. Ensure available technology is fully utilized and understood according to property specific business mix and requirements.

The Cluster Revenue Director will understand the dynamics of the local Competitors, ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, also assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel group reaches the right people, at the right time, in the right place.

The ideal candidate, will bring with them a minimum 5 years’ experience in a 4 or 5 star East coast USA hotel environment. They should have strong interpersonal skills, good organizational skills, strong administrative abilities, ability to have a strong customer focus, leadership abilities and strong communication skills.  Our client prefers a university or a capable graduate with a Bachelor of Commerce or similar designation
Salary: $100,000, Plus Benefits
*Please apply only if you have US citizenship or a green card*

Chief Operating Officer – SE Asia

This role will appeal to a senior executive who may be with a huge hospitality conglomerate, who wants to control his/her destiny and manage an International operation from A to Z! 
This is an excellent corporate management opportunity for an entrepreneurial hospitality executive from a leading hotel company in SE Asia.  A COO is required for a highly respected hospitality group, considered as one of Asia’s most professionally managed hotel companies. This is an outstanding opportunity to join a progressive expanding brand with almost 50 hotels globally. 
PS:  Please note only those with a hospitality background (preferably in Hotels), with sufficient Asian understanding and who is at present a Hotel CEO, COO, Executive or Senior Vice President will be considered
.  This group owns and operates almost 50 hotels globally.  *** Please do not apply unless you qualify!

The COO will be directly responsible for directing and supervising all the division managers and overseeing individual business units. Substantial corporate hospitality industry experience and a broad knowledge of Asian hotel market culture are absolutely essential.

The ideal candidate must be a hands on operator who has held a COO or multi-unit responsibility (more than 25 hotels).
You must take full accountability for the profitability, operations, standards and further improve the service and product maintenance standards for which the Company is already well known.  Supervise the development process for new properties and renovation, and upgrading projects for existing hotels. 

Important requirements:

  • You must have extensive SE Asian experience.
  • Strong financial and business development capabilities.
  • Opening experience is important for this role.
  • Highly service oriented in multi-cultural environments.
  • First-class people management skills across multiple jurisdictions.
  • Maturity of approach in dealing with owners and principals.
  • Education and experience commensurate with this senior role.
  • Extensive network among hospitality executives in Asia.
  • Knowledge of multi-brand concepts.

 

Client prefers those who have worked with companies at their level.

CORPORATE LIFESTYLE HOTEL/HOSPITALITY INTERIOR DESIGNER – FLORIDA, USA.
(Only those who have US Citizenship or US Work permission will be considered)

A major American Hotel Group who manages luxury properties and casinos in the USA and the Caribbean, seeks a Corporate Interior Designer for their Miami Florida head office with an extensive background in high-end hotels worldwide.

The primary responsibilities for the Corporate Interior Designer are to lead and direct the Interior Design department operations. This includes, but is not limited to, creating and executing a strategic plan to develop and build new, cutting edge, significant interior design concepts. Must have extensive experience in all project phases from concept through to completion, as well as top-notch design, graphic and presentation skills. Lifestyle and Contemporary design experience is mandatory.

The ideal candidate must have a minimum of 10 years’ interior design experience with major 5-star properties like, 1Hotel, W Hotels, SLS, Edition, Morgans Hotel Group, etc. They must be extremely creative and resourceful and have a sharp eye for design trends and attention to detail. Time management and the ability to meet deadlines is vital.

Minimum 3 years’ experience in an architectural office environment is required and an architectural background is preferred, but not mandatory. Person will report to COO and work in tandem with the VP, Creative Entertainment.

Compensation: Based on experience.

The ideal candidate will be responsible for directing, coordinating and overseeing the overall operational activities of all departments within the resort and for ensuring that the various business units operate in line with the group’s mission statement and meet their fiscal and qualitative objectives.
Compensation:  The salary being offered is excellent as well as an incentive bonus and a comprehensive benefits package. Plus all the sports and social activities you and your family can possibly handle.

EXECUTIVE CHEF – USA

Our client in southern California is a 5 star, large volume restaurant currently expanding its brand nationwide requires an excellent Executive Chef. The ideal candidate should have a background with large volume free standing restaurants or combined with 5 star hotel restaurant experience.

Requirements:

  • High attention to quality both in ingredients and final presentation, ability to manage team of up to 100 including 3 Sous Chefs.
  • Large focus on kitchen management and not as much focus on creative culinary (although that is a portion of the position 80/20 roughly)
  • Strong financial background on food cost, labor cost etc.
  • Responsible for larger than normal menu size.
  • High energy and very good stamina
  • Eclectic menu choices and recipes
  • Salary $110,000-$130,000+USD gross negotiable plus bonus and benefits.

Group General Manager, Restaurants – Uganda

Our client, a group of casual dining restaurants in Uganda, seeks an outstanding General Manager to create an exceptional and memorable dining experience for their guests.  As this group is in the process of opening new restaurants in Uganda and other parts of Africa, the General Manager must possess the management ability to grow an already successful business to a much higher level. 

These restaurants have won several awards for consistency and excellent customer care.  So, the General Manager is expected to be a highly qualified person having a minimum of 10 years’ experience in a management role in a similar restaurant group, along with a minimum of 5 years’ experience in managing multiple restaurants and establishing systems that promote consistency in food quality and service.  

The Group General Manager will be responsible for coordinating, supervising and directing all aspects of the restaurants that are currently in operation and at the same time, assist with the opening of new restaurants.  Hence, this position requires a very creative individual with outstanding product knowledge and an outgoing personality.

The ideal candidate will be someone who can show great leadership skills and direction to an incredible staff of over 400 in a flourishing and well established casual theme concept restaurant operation.  You must have proven leadership and motivational skills to promote “team" spirit within this group and to direct them properly into achieving their short and long term goals.

This leader must possess excellent verbal and written communication skills, and be able to oversee sales, bring down costs, conceptualize marketing techniques to promote business and increase revenues, while maintaining quality of food and service standards at consistent levels.

This is an excellent career opportunity that offers a compensation package in the range of US$70,000 to US$90,000 per year + accommodation, car/driver and airfare.

Director of Restaurant Franchise Development – Ontario, Canada

A very successful and highly regarded Restaurant Group in Ontario requires a strong Director of Restaurant Franchise Development.

The ideal person must have proven success in prospecting, identifying, recruiting, negotiating, enabling and closing new and existing franchise partners to drive sales in the retail/restaurant industry. A solid understanding of the franchisor/franchisee industry is essential.

Responsibilities:

  • Has established a solid network with an abundance of potential prospects and connections.
  • Manage all facets of development of franchisees from lead generation, FDD disclosures, to organizing all key introductions, presentations and meetings to leading discovery days and through awarding a franchise.
  • Act as a brand ambassador externally and with key franchisees
  • Develop and execute a franchise development plan to achieve key business and revenue goals in selected markets to meet the Company’s short/long term growth strategy.
  • Manage and execute key business development functions including franchisee recruitment, site selection and design and construction coordination for the Canadian market.
  • Franchise growth objectives related to new franchise sales and store openings.
  • Organize and analyze market data to prioritize potential major markets and to assess potential new franchise development opportunities.
  • Ability to read, present, use, and understand financial information
  • Implement franchise recruitment strategies, processes and tools to develop strong relationships with franchise candidates and franchisees.
  • Direct and lead franchisees through the entire development process from initial contact to store opening.
  • Work closely with established real estate broker network to identify and secure real estate site opportunities in key markets.

Requirements:

  • Bachelor's degree or equivalent preferred.
  • Minimum 3-5 years + leading a national franchise sales organization and development
  • Retail, restaurant, & commercial real estate experience preferred.
  • Clear understanding and knowledge of franchise law and Franchise Disclosure Documents.
  • Strong organizational and communication skills.
  • Excellent team leader and motivator.
  • Analytical & strategic thinker.
  • Ability to travel as needed.

Salary: Competitive Base + Incentive

Vice President of Operations – Hong Kong

A highly regarded International luxury boutique company will be opening their office in Hong Kong and are looking for an experienced multi-unit General Manager with SE Asian experience (mandatory), as well as experience in the luxury boutique market.  These properties have limited service, but have some of the highest customer ratings in the industry!

The VP Operations will report directly to the CEO for assignments and instructions, and lead functions/activities of the group’s operations with other Head of Functions.

Job Responsibilities:

  • Manage the workflow of the business to achieve the goals set forth by the COO and lead the team to ensure the business maintains high levels of customer care.
  • Be technical savvy, keep close watch on market trends in hotels’ operations and update concern parties in a timely manner.
  • Act as liaison with the owners’ office, other Head of Functions, and Hotel General Managers.
  • Reinforce the company’s standards and systems and at the same time, take lead to develop and enhance service level and products that are suitable in Hong Kong.

Work Experience:

  • Minimum 10 years of multi-unit hotel GM’s experience, with minimum of 5 years working experience in SE Asia.  Hong Kong experience a plus!
  • Corporate experience in international or luxury brand is preferable, but not mandatory.
  • Experience with creating and implementing processes that result in quality business performance.
  • He/She also should have great execution skills while setting realistic steps and timelines.
  • Proven track record in making sound business decisions, having solid leadership skills and the ability to direct and motivate staff.

Qualifications:

  • Bachelor Degree holder or above in Hotel Management is preferred

Skills:

  • Excellent written and spoken English.
  • Strong communication and interpersonal skills.
  • Strong planning and budgeting.
  • Strong analytical, leadership and organizational skills.

The salary budget for this position is exceptionally competitive.

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