Rooms Opportunities

Reservation Coordinators - New York, USA

Our client, an International Luxury Hospitality company with 125+ properties worldwide, providing premiere hotel long-term accommodation seeks talented Sales & Reservations Coordinators and Sales Managers. The role will be based in New York or New Jersey state.

You will support the company financial goals through supporting and learning the daily operations of the Sales and Reservations department. As a member of the team, you will assist in selling guestrooms.
Be experienced working in a hotel, clerical or sales and have knowledge of the local NYC area.
Ensures all documents produced by the Sales Department are completed accurately and on time. Maintains a filing system and files sales records, correspondence and other miscellaneous items.
Coordinates necessary arrangements with vendors relating to sales. Establishes strong relationships with vendors to ensure maximization of hotel revenue.
Follows up with past client events by sending out surveys. Compiles Guest Surveys and distributes them to the company Department Heads.
Well-spoken and can provided a professional image at all times through appearance and dress.

Excellent compensation rewarded on this position with good company benefits

Customer Service Agents - New York, USA

Our client, an International Luxury Hospitality company with 125+ properties worldwide, providing premiere hotel long-term accommodation seeks talented Sales & Reservations Coordinators and Sales Managers. The role will be based in New York or New Jersey.

Customer Service handles all the guest enquires and complaints and assist in rectifying issues within all hotel guest accommodation and Residences.
Must be fluent in English, be very patient, be conscientious, caring and be accountable for the problems that people might experience and take care of it in and professional and timely way.
Must be able to work on shifts; some days, some evenings and on weekends as well.
This position offers an excellent chance of advancement and growth within the major international hotel group.

Excellent compensation rewarded on hourly salary and a good company bonus plan.

Executive Assistant Manager (EAM), Rooms - Caribbean

If you are a strong Director of Rooms currently looking for your next challenge as an Executive Assistant Manager (EAM), then this is a perfect opportunity for you.

Our client, a deluxe 200+ all-inclusive Resort in the Caribbean with multiple F&B outlets and extensive indoor and outdoor facilities for adults and families has asked us to assist them in identifying a suitable individual for a progressive opportunity as an EAM who will be in charge of this resort's entire Rooms division.

Reporting directly to the General Manager, the EAM Rooms will be responsible to lead the team of the Front Office, Guest Services, Concierge, Pools, Security and Housekeeping Departments ensuring the resorts high service standards are met. You are also required to lead and support these departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, as well as appropriate colleague training activities. The most important requirements for this position are; Caribbean experience, along with remote island resort experience. Followed by extensive knowledge and experience in the Rooms Division. This is a very hands-on role, so only those who are willing to work hard and take the responsibility of the day to day operation of the entire Rooms division will be considered.

The EAM in charge of Rooms will also oversee the effectiveness of guest service, staff performance, development and service enhancements, with added responsibilities of working with the on property revenue outlets (Spa, Tours and Gift Shop) in order to up sell and promote the hotel.

** This role will lead to a Hotel Manager and General Manager's position in the near future **

Important Requirements:
At least 6-8 years of experience in Rooms Division.
Must currently hold the title of Director of Rooms.
Remote Island experience is a must for this role.
Caribbean resort experience is very important.
Highly responsible and reliable.
Strong leadership, interpersonal skills and can work in a fast paced team environment.
Self-confident, proactive, and able to prioritize and make effective decisions.
Someone who is hands on and can work with the local staff.
Computer literacy is a must.
University/College degree in a related discipline.

Compensation: Annual salary of US$85,000 (negotiable) plus benefits. Single or married status only.

Deputy Executive Housekeeper - Germany

We have been retained by our client a beautiful 5 star deluxe hotel in Germany requires a Deputy Executive Housekeeper.

RESPONSIBILITIES & PROFILE:
• Minimum of 3 years of experience in supervisory/management capacity in a hotel environment
• Excellent eye for detail, strong organizational, supervisory and communication skills
• Must speak German
• Reports to the Executive Housekeeper of the Hotel
• Disposition, Control and Management of employees and contractors
• Employee training, performance appraisal and roster management
• Ensures efficient implementation of policies and procedures
• Must have EU passport

The position offers a great opportunity for the right individual who is seeking mobility in their career that will allow you to put your passion for Operations and Management experience to good use.

Salary in Euros is negotiable based upon the right experience with extensive benefits.

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