Director of Food & Beverage

Position Responsibility to:  General Manager

Division/ Department/ Section: Food & Beverage                        

Function Description:                          
The F&B Director, working closely with the General Manager and Executive Chef, is responsible for developing and implementing a sales program to fulfill the objective of increased sales and is also responsible for the general operation of Food & Beverage.

Job Missions:              
Service Duty

1. Personally handle selected member and guest complaints; advise the General Manager about appropriate corrective actions taken.
2. Assist in planning and implementing of procedures for special club events and banquet functions.

Finance & Administration

1. Develop an operating budget for each of the Food & Beverage department’s revenue outlets: after approval, monitor and take corrective action as necessary to assure that the budget’s sales and cost are attained.
2. Assure that all standard operating procedures for sales and cost control are in place and consistently utilized.
3. Approve the menus proposed by the Executive Chef for all outlets and special events.
4. Research new products and develop an analysis of the cost/profits benefits.
5. Implement policies and procedures for food and beverage department.
6. Monitor the ordering and receiving program for products and supplies to ensure proper quantity and price on all purchases.
7. Greet guests and oversee actual service on a routine, random basis.
8. Maintain responsibility for sales, expenses and profit goals as outlined in the Food & Beverage Department operating plans/budgets, while promoting the company goals of customer service and satisfaction, team work, reporting requirements and financial performance.
9. Provide daily, weekly, monthly reports and other reports required

Business Management

1. Help plan and approve external and internal marketing and sales promotion activities for the Food & Beverage operation.
2. Review new techniques for food preparation and presentation in a manner and variety to maximize guest satisfaction and to minimize food waste.
3. Continually work to ensure correct handling procedures to minimize china and glassware breakage and food waste.
4. Fulfill the objectives on increased sales in the areas of group sales, corporate clients, banquets and meetings.
5. Implementation of a sales plan of action including in-house sales calls, booking appointments, outside sales efforts, guided site inspections and researching sales leads as necessary.

Communication

1. Consult with Department Managers daily to help assure the highest level of guest satisfaction at minimum cost.

Human Resources & Community

1. Assure that effective orientation and training for new staff and professional development activities for experienced staff are implemented.
2. Help plan and approve the organizational chart, staffing and scheduling procedures and job descriptions/specifications for departmental staff.
3. Establish quantity and quality output standards for personnel in all positions within the department.
4. Ensure that all legal requirements are consistently adhered to, including wages, federal/provincial and or local laws pertaining to alcoholic beverages.
5. Develop on-going training programs for food production, service and bar production/service personnel.

Security & Safety

1. Maintain and review a constant awareness of fire prevention and guests’ accidents procedures
2. Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
3. Full responsible for the total compliance to the HACCP procedures of the F&B department.

Marketing

1. Represent the hotel and project its image
2. Ensure all Department staff to be well groomed and uniformed

Other Responsibilities

1. Do not disclose any financial information or any other information of The Palace to a competitor.
2. Ensure that confidential records and other information is properly safeguarded and not remove from office
3. Carry out any other duties and responsibilities that may be assigned by the General Manager and/or Executive Operation Manager from time to time.

Future Destination

• Executive Operation Manager
• Larger Hotel or one from another Accor Brand
• Opportunities abroad

Director of Human Resources

Position Responsibility to: General Manager                               
                                                         
Division/ Department/ Section: Human Resources

Function Description:
As part of the hotel’s Executive team, managing the daily Human Resources operations of the property by recognizing and supporting operational needs, while understanding and implementing Group and brand’s Human Resources-related policies and guidelines in accordance with local and international Labor Laws and practices

Job Missions:
Pre-opening

1. Participate in the hotel project definition and the hotel’s Executive team members hiring process in accordance to goals set by Accor Middle East as well as the hotel’s owning company
2. Define a Human Resources pre-opening action plan in line with the hotel project, the pre-opening schedule as well as group and brand’s policies
3. In agreement with the hotel’s Heads of department and management team, design each position’ Job Description, in line with the hotel project and brand’s guidelines
4. Develop recruitment schemes in line with operational requirements, Group policies and local and international laws
5. Ensure that Accor Middle East employees’ accommodation policies are fully implemented
6. Develop and implement an employee’s benefits package that includes Accor-negotiated Health Insurance and pension

Policies & Procedures Development

1. Develop Human Resources policies and practices that support Accor strategy and statutory requirements
2. Adapt hotel procedures according to local Labor Laws
3. Ensure that all Accor-defined Human Resources-related procedures and policies are properly implemented
4. Organize independent follow up on implemented procedures to check their adequacy with the operation and set goals

Recruitment

1. Take full final responsibility for the staff recruitment at all levels within the hotel
2. Assist Heads of departments in recruiting their personnel
3. Implement all Accor recruitment-related policies and ensure that related sustainable development guidelines are applied
4. Ensure that all related local, national and international laws, regulations and guidelines are fully implemented
5. Ensure that recruitment-related communication fully implementing Accor  guidelines in that matter
6. Network with other Accor–managed properties in the Middle East and overseas to facilitate mobility and give priority to existing Accor associates when recruiting

Well-being

1. Ensure that salary scale is within the market or above so as to attract high quality staff
2. Ensure that hotel’s service areas and employees’ accommodation always maintained clean and in good condition
3. Ensure that management and employees like work in accord with the ‘Accor Spirit’ philosophy in order to guarantee higher motivation levels, leading to higher profit and lower employee turnover
4. Develop schemes to build a real ‘Employee First!’ attitude throughout the hotel

Finance & Administration

1. Develop yearly Marketing Plan budget, inline with Accor Middle East orientations
2. Ensure that financial targets are reached
3. Develop a sound Account Receivable management system and ensure that it is run according to Accor policy
4. Ensure that internal financial controls are in place and that all Accor-related policies are implemented
5. Ensure reporting authenticity
6. Ensure that all local, regional and international Laws, Regulations and Guidelines are implemented, particularly in reference to hygiene, labor law and sustainable development

Sales & Marketing

1. Ensure price consistency between General Manager’s hotel and other Accor–managed properties of the same or different brands within the same Market Place so as to avoid any price war between Accor properties
2. Ensure that the property is on its ‘true’ market, in order to get the highest market penetration ratio possible
3. Ensure pricing seasonal flexibility based on clientele needs
4. Ensure Accor and brand’s local good will within the local community and authorities
5. Develop innovative Sales & Marketing actions to increase the property and its brand recognition level
6. Ensure that all Accor and brand’s Communication Guidelines are fully and solely implemented

Future Destination

1. Regional Human Resource Director
• Larger Hotel or one from another Accor Brand
• Opportunities abroad

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